Customer Service Representative

4 weeks ago


Newark, Texas, United States Eagle Mountain International Church, Inc. Full time
Job Description

As a key member of our team, you will be responsible for providing exceptional customer service and sales support in our bookstore. Your primary duties will include:

  • Meet and Serve Customers
  • Answer Incoming Phone Calls
  • Ring Up Sales, Voids, Refunds, and Exchanges
  • Assist in Tagging and Pricing Products
  • Responsible for Cash Drawer Balance and Opening/Closing Duties
  • Handle Customer Service Requests
  • Responsible for Stocking Bookshelves for Events
  • Work with KCM and EMIC Departments to Supply Materials
  • Order Products for Restocking
  • Reconcile Receiving Records for Accounting
  • Provide Direction and Handle Paperwork for Defective and Overstocked Products
  • Organize and Prepare for Annual Physical Inventory

Requirements:

  • Working Knowledge of Christian Books and Publishers
  • Good Telephone Etiquette
  • Good Math Skills
  • People-Oriented with Good Interpersonal Skills
  • Knowledge of KCM/EMIC Products
  • Ability to Work a Flexible Schedule
  • Excellent Customer Service Skills
  • Detail-Oriented and Strong Organizational Skills
  • Ability to Use a Computer
  • Team Player with Experience in Microsoft Office, Excel, and Outlook

Working Conditions:

  • Flexible Schedule with Varying Work Hours
  • Work Performed in Bookstore and Office

Other:

  • Born-Again Believer with Adherence to EMIC Doctrines
  • Good Attendance Record
  • Membership in EMIC with Regular Church Attendance
  • Regular Tithing to EMIC
  • Servant's Heart and Armor Bearer
  • Sensitive to Needs of Others
  • Interpersonal Skills for Diverse Groups
  • Ability to Build Effective Working Relationships
  • Self-Motivated with Pre-emptive Thinking

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