Customer Service Representative
4 weeks ago
As a key member of our team, you will be responsible for providing exceptional customer service and sales support in our bookstore. Your primary duties will include:
- Meet and Serve Customers
- Answer Incoming Phone Calls
- Ring Up Sales, Voids, Refunds, and Exchanges
- Assist in Tagging and Pricing Products
- Responsible for Cash Drawer Balance and Opening/Closing Duties
- Handle Customer Service Requests
- Responsible for Stocking Bookshelves for Events
- Work with KCM and EMIC Departments to Supply Materials
- Order Products for Restocking
- Reconcile Receiving Records for Accounting
- Provide Direction and Handle Paperwork for Defective and Overstocked Products
- Organize and Prepare for Annual Physical Inventory
Requirements:
- Working Knowledge of Christian Books and Publishers
- Good Telephone Etiquette
- Good Math Skills
- People-Oriented with Good Interpersonal Skills
- Knowledge of KCM/EMIC Products
- Ability to Work a Flexible Schedule
- Excellent Customer Service Skills
- Detail-Oriented and Strong Organizational Skills
- Ability to Use a Computer
- Team Player with Experience in Microsoft Office, Excel, and Outlook
Working Conditions:
- Flexible Schedule with Varying Work Hours
- Work Performed in Bookstore and Office
Other:
- Born-Again Believer with Adherence to EMIC Doctrines
- Good Attendance Record
- Membership in EMIC with Regular Church Attendance
- Regular Tithing to EMIC
- Servant's Heart and Armor Bearer
- Sensitive to Needs of Others
- Interpersonal Skills for Diverse Groups
- Ability to Build Effective Working Relationships
- Self-Motivated with Pre-emptive Thinking
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