Alterations Customer Service Representative
3 days ago
At David's Bridal, we're committed to delivering exceptional customer service and creating unforgettable experiences for our customers. As an Alterations Customer Service Representative, you'll play a critical role in ensuring our customers receive the highest level of service and support.
Key Responsibilities:- Welcome and serve customers with genuine enthusiasm and friendliness, adapting your style to suit their needs.
- Manage customer flow to deliver a five-star customer experience, meeting all service vows and operational checklist tasks.
- Provide exceptional service to multiple customers at once, contributing to the store's achievement of Five-Star Customer Service.
- Proactively address customer concerns with confidence, knowing when to escalate and partner with leadership.
- Promote alterations services and personalization options, maintaining store standards and high dress code standards.
- Build long-term relationships to meet and exceed customer satisfaction and loyalty.
- High school diploma or equivalent degree.
- 1-2 years prior retail experience in an apparel or specialty store environment.
- Prior sewing experience is helpful.
- Prior experience with computerized POS (Point of Sale) systems.
- Competitive pay and team bonus.
- Dayforce Wallet - Get Paid Early.
- Generous Team Member Discount after first pay period.
- Vision care and supplemental insurances.
- 401K program and discounts for identity theft protection, home and auto insurance, and mobile services.
- Pet insurance and legal benefits.
At David's Bridal, we're committed to creating a culture where all forms of diversity are celebrated and seen as valuable. We vow to build a workforce that's as representative as the customers we serve.
Disclaimer: The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification. Actual duties and responsibilities will vary.
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