Alterations Customer Service Representative

3 days ago


Newark, Delaware, United States David's Bridal Full time
Job Title: Alterations Customer Service Representative

At David's Bridal, we're committed to delivering exceptional customer service and creating unforgettable experiences for our customers. As an Alterations Customer Service Representative, you'll play a critical role in ensuring our customers receive the highest level of service and support.

Key Responsibilities:
  • Welcome and serve customers with genuine enthusiasm and friendliness, adapting your style to suit their needs.
  • Manage customer flow to deliver a five-star customer experience, meeting all service vows and operational checklist tasks.
  • Provide exceptional service to multiple customers at once, contributing to the store's achievement of Five-Star Customer Service.
  • Proactively address customer concerns with confidence, knowing when to escalate and partner with leadership.
  • Promote alterations services and personalization options, maintaining store standards and high dress code standards.
  • Build long-term relationships to meet and exceed customer satisfaction and loyalty.
Requirements:
  • High school diploma or equivalent degree.
  • 1-2 years prior retail experience in an apparel or specialty store environment.
  • Prior sewing experience is helpful.
  • Prior experience with computerized POS (Point of Sale) systems.
Benefits:
  • Competitive pay and team bonus.
  • Dayforce Wallet - Get Paid Early.
  • Generous Team Member Discount after first pay period.
  • Vision care and supplemental insurances.
  • 401K program and discounts for identity theft protection, home and auto insurance, and mobile services.
  • Pet insurance and legal benefits.

At David's Bridal, we're committed to creating a culture where all forms of diversity are celebrated and seen as valuable. We vow to build a workforce that's as representative as the customers we serve.

Disclaimer: The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification. Actual duties and responsibilities will vary.



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