Customer Service Representative
4 weeks ago
A global financial services company is seeking a Customer Service Representative to join their team in Newark, DE. The ideal candidate will possess a commitment to superior customer service and have previous call center experience.
Key Responsibilities:
- Receiving inbound calls and understanding call requests
- Problem solving and routing calls as needed
- Assisting retirees with questions about their pension payments
- Sending forms via mail, fax, and email to participants
Requirements:
- Previous call center experience
- College degree not required but preferred
- Demonstrated proficiency in Word, Excel, internet, and email
- Highly motivated and self-starting individual with strong organization and time management skills
- Ability to function well in a high volume environment and multitask
- Excellent communication skills and telephone etiquette
- Excellent attendance record required
- Willingness to work overtime when necessary
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Customer Service Representative
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Customer Service Representative
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