Client Engagement Supervisor

2 weeks ago


Elizabeth, New Jersey, United States Michaels Full time
Position Overview

The Client Engagement Supervisor plays a pivotal role in enhancing customer satisfaction and operational efficiency within our retail environment. This position requires a flexible schedule, primarily focusing on evening and weekend shifts.

Key Responsibilities
  • Operational Compliance: Assist the Store Manager in overseeing adherence to standard operating procedures (SOPs) and corporate programs to ensure compliance with applicable laws and regulations. Hold the team accountable for store conditions and performance outcomes.
  • Cashier Area Management: Ensure that policies and procedures in the checkout area are followed, achieve performance metrics, and manage the team to meet individual performance targets.
  • Event Coordination: Plan and oversee the execution of in-store courses and events in alignment with corporate scheduling.
  • Omnichannel Processes: Lead the implementation of omnichannel initiatives to enhance customer experience.
  • Loss Prevention: Manage and execute loss prevention and security programs effectively.
  • Financial Accountability: Assist with cash handling processes and bank deposits as required.
  • Inventory Management: Support inventory-related processes, including vendor returns and pre-shipment notifications as necessary.
  • Team Integration: Aid in onboarding new team members and provide ongoing training and coaching to enhance customer service skills.
  • Customer Interaction: Greet customers, assist them in locating products, and provide tailored solutions to their needs.
  • Stock Management: Participate in unloading deliveries and restocking displays to ensure compliance with delivery standards and budgetary constraints.
  • Physical Requirements: Maintain the ability to stand for extended periods, navigate the store, lift heavy boxes, and reach high shelves using ladders or similar equipment.
Work Environment

The role requires working in a public retail environment, where customer service is paramount. While most areas are climate-controlled, some warehouse sections may not be. Outdoor tasks may include collecting shopping carts or assisting with truck unloading.

Physical and Environmental Considerations
  • Ability to stand for long durations.
  • Frequent movement throughout the store.
  • Regular bending, lifting, and stretching activities.
  • Capability to lift heavy items and access high storage areas.

Michaels is committed to fostering an inclusive environment for all team members and customers. We encourage personal and professional growth and are dedicated to delivering a positive customer experience.



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