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Retail Operations Supervisor

2 months ago

Elizabeth, New Jersey, United States Tapestry Full time


The Retail Operations Supervisor at Tapestry exemplifies a profound understanding of business dynamics, driving sales performance through team development and guidance.

Demonstrates a strategic approach to enhance operational effectiveness. Upholds Tapestry's standards and competencies consistently. Acts as a versatile contributor, capable of adapting to various roles within the retail environment.

Key Responsibilities:

Sales Leadership:

  • Comprehends organizational goals and collaborates with the Store Manager to ensure alignment with Company values and priorities.
  • Formulates sales strategies and initiatives to foster growth across all product categories; communicates objectives to the team, monitors store performance continuously, and achieves sales targets.

Productivity Oversight:
holds the management team accountable for individual productivity and overall contributions.

  • Develops and implements a client engagement strategy to meet business objectives in collaboration with the Store Manager.
  • Stays informed about market changes that may impact business performance and supports the execution of sales strategies.
  • Embodies Tapestry's brand values; ensures all associates adhere to expectations.
  • Acts as a brand representative in the community to foster loyalty and drive business.
  • Addresses customer concerns promptly with a solution-oriented mindset; collaborates with the Store Manager as necessary.
  • Fosters team development to cultivate long-term customer relationships that enhance business performance.
  • Takes initiative and demonstrates a strong sense of ownership and accountability for personal and team results.
  • Collaborates closely with the Store/District Manager to prioritize business needs.
  • Ensures all daily responsibilities are fulfilled without compromising service quality.
  • Approaches challenges proactively and takes corrective actions when needed.
  • Builds trusting relationships with colleagues and advocates for the brand.
  • Welcomes constructive feedback and adjusts behaviors accordingly; sets both short-term and long-term goals to enhance personal and store performance.
  • Empowers team members through delegation.
  • Creates a positive and enthusiastic atmosphere aligned with the shared vision and mission.
  • Recognizes and appreciates individual contributions.

Operational Management:

  • Evaluates team performance and provides timely feedback; develops action plans for continuous improvement in partnership with the Store Manager.
  • Addresses performance issues using effective communication and coaching techniques.
  • Adheres to all retail policies and procedures, including POS and operational guidelines.
  • Utilizes Tapestry's tools and technology to enhance service and operational efficiency.
  • Recruits, interviews, and onboards talent, collaborating with the Store Manager to build a strong talent pipeline.
  • Manages daily operational tasks in accordance with Tapestry standards, including sales expectations, payroll, human resources, and loss prevention.
  • Demonstrates strong business insight; forecasts strategically in partnership with the Store Manager, planning for the needs of the business.
  • Maintains the aesthetic and safety standards of the store in collaboration with corporate resources.
  • Complies with all retail policies and procedures.
  • Utilizes Tapestry's tools and technology to support service and operational functions.

Core Competencies:

Results Orientation:
Proven track record of exceeding goals and driving performance. Consistently recognized as a top performer.

Customer Centricity:
Committed to meeting the needs of both internal and external customers. Actively seeks customer feedback to enhance products and services.

Innovative Thinking:
Generates original ideas and connects disparate concepts effectively.

Interpersonal Skills:
Builds rapport with diverse individuals, fostering constructive relationships and effectively managing high-pressure situations.

Adaptability:
Quickly learns from new challenges and is open to change, using insights from experiences to improve processes.

Persistence:
Approaches tasks with energy and determination, demonstrating resilience in the face of challenges.

Comfort with Uncertainty:
Navigates change effectively and makes informed decisions without complete information.

Strategic Vision:
Anticipates future trends and develops innovative strategies to position the business competitively.
Team Development:

Fosters team cohesion and morale, celebrating collective achievements and encouraging open communication.


Managerial Courage:
Provides direct and actionable feedback, addressing performance issues promptly and effectively.

Qualifications:

Experience:
1 to 3 years of management experience in a luxury retail environment preferred. Knowledge of current fashion trends and competitive landscape is essential.

Education:
High school diploma or equivalent; college degree preferred.

Technical Skills:
Proficient in MS Office (Word, Excel, PowerPoint, Outlook) and familiar with retail management systems.

Physical Requirements:
Ability to work in a fast-paced environment, communicate effectively, and perform physical tasks such as lifting and moving merchandise.

Schedule:
Flexibility to meet scheduling expectations, including availability for nights, weekends, and holidays during peak retail periods.
Note:

This document serves as a sample of job duties and responsibilities and is not an exhaustive list of all performance requirements.

Tapestry, Inc. is an equal opportunity employer committed to hiring and developing a diverse workforce.

All employment decisions are based on qualifications relevant to the position, made without regard to any legally protected status.