Back Office Team Leader
2 weeks ago
Join us at Sonrava Health as a Back Office Team Leader, where we are committed to providing exceptional dental care in a modern and fully equipped environment. Our practices are designed to foster professional growth and development for our team members.
Key Responsibilities
As a Back Office Team Leader, you will oversee all back office personnel, which includes:
1. Managing scheduling, training, and performance evaluations while ensuring accountability among staff.
2. Participating in the recruitment and retention processes for back office employees.
3. Collaborating with dentists to manage patient care, providing essential pre and post-treatment guidance, and ensuring overall patient satisfaction.
Additionally, you will:
4. Monitor patient flow by reviewing appointment schedules and making necessary adjustments.
5. Ensure the sterilization of the office and equipment is maintained.
6. Uphold compliance with OSHA regulations, Dental Board standards, and corporate policies.
7. Conduct regular inspections on a weekly, monthly, and quarterly basis.
8. Manage dental supplies and inventory, ensuring stock levels are adequate in operatories and other areas as needed.
9. Maintain accurate patient treatment records.
10. Inspire and motivate back office staff through effective leadership.
11. Participate in monthly operational meetings to discuss team performance and strategies.
12. Prioritize the Ultimate Patient Experience (UPE) in all interactions.
Benefits
Sonrava Health offers a comprehensive benefits package aimed at enhancing the well-being of our team members, including:
- Paid Time Off (PTO)
- Medical and dental insurance
- Vision coverage
- 401K plan
- Competitive salaries
- Professional training opportunities
- Career advancement potential
Qualifications
The ideal candidate will possess:
- Experience in supervising a team of 8-12 members, demonstrating authority and accountability.
- Knowledge of dental equipment, terminology, OSHA regulations, and safety compliance.
- A current X-Ray License or an agreement to obtain one within six months of employment.
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