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Hourly Team Leader
2 months ago
Position Overview: The Hourly Shift Coordinator (HSC) plays a pivotal role in the restaurant's success, managing daily operations during designated shifts to enhance sales, profitability, customer satisfaction, and team effectiveness. This role collaborates closely with the Restaurant General Manager and Assistant Manager to meet essential performance objectives.
Key Responsibilities:
Financial Performance
- Follows cash management and security protocols
- Conducts inventory assessments and places orders as necessary
Customer Experience
- Guarantees that the team provides prompt, friendly, and precise service to surpass customer expectations
Team Growth
- Offers guidance and constructive feedback to improve team skills and performance
Operational Excellence
- Demonstrates leadership by executing shift plans and fostering operational efficiency
- Ensures the effective preparation and sale of products in accordance with service standards
- Inspires team members at their stations
- Evaluates outcomes and upholds operational benchmarks
Required Qualifications:
- Must be at least 18 years old
- High School Diploma or GED; college experience is a plus
- Prior experience in a quick-service restaurant environment
- Knowledge of customer service principles
- Availability for evenings, weekends, and holidays
- Willingness to work flexible shifts as required
About Us: BURGER KING, established in 1954, is a renowned fast-food franchise recognized for its commitment to quality and affordability. As the second-largest hamburger chain globally, BURGER KING boasts a rich history of premium ingredients and family-oriented dining experiences, distinguishing itself for over five decades.