Store Operations Leader

2 weeks ago


Humble, Texas, United States Conn's Full time

Position Overview:

We are seeking a dynamic and strategic Store Operations Leader to join our team. In collaboration with the store Management Team, you will play a crucial role in driving operational excellence by overseeing customer service representatives, product presentation, inventory management, and safety protocols.

Key Responsibilities:

+ Recruit, interview, select, and mentor a team of customer service representatives and support staff.

+ Ensure adherence to established customer service benchmarks set by the company.

+ Investigate and resolve discrepancies in invoicing.

+ Maintain rigorous cash control procedures.

+ Oversee warehouse operations, inventory management, cycle counts, product display, and pricing strategies.

+ Collaborate closely with the store management team to develop, implement, and uphold policies and procedures.

+ Create and manage employee scheduling for the store.

+ Ensure the accuracy and integrity of product deliveries.

+ Undertake special projects as assigned.

Qualifications:

+ 1 to 3 years of prior experience in retail is preferred.

+ Management or warehouse experience is a plus but not mandatory.

+ Strong organizational and leadership skills are essential.

+ Proficiency in computer applications and clerical tasks is preferred (MS Word and Excel).

+ A high school diploma or GED is required.

+ Availability for a full-time retail schedule, including evenings, weekends, and holidays.

Conn's HomePlus is a leading specialty retailer of home goods, including furniture, appliances, and consumer electronics, dedicated to transforming home life into home love. With over 160 locations across multiple states and a robust online presence, our team of more than 4,500 employees is committed to helping customers create their ideal living spaces through access to high-quality products, prompt delivery, and personalized financing options. For more information, please visit our corporate website.

Conn's is proud to be an equal opportunity employer.



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