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**General Manager

2 months ago

Humble, Texas, United States Indigo Books & Music Full time

About the Role

We are seeking a highly skilled and experienced General Manager to lead our store team at Indigo Books & Music. As a General Manager, you will be responsible for cultivating an environment that promotes authentic best-in-class employee and customer experiences.

Key Responsibilities

  • Support and empower team members to make decisions, creating a highly engaged and high-performing team.
  • Develop a high-performing leadership team that is accountable for creating a best-in-class employee experience.
  • Develop internal talent; building a bench for future store needs.
  • Unlock full potential of employees by providing consistent feedback.
  • Own self-development and provide continuous feedback to Regional Director.
  • Role model Indigo's High Performance Characteristics.
  • Represent Indigo as a brand ambassador, bringing to life Indigo's mission of creating joy.
  • Promote a Story Telling culture fulfilling our goal to enrich the lives of our customers.
  • Cultivate an environment of trust where the opinions, voices, and well-being of employees are valued, enabling people to bring their best selves to work.
  • Inspire a customer-centric culture in stores bringing to life Indigo's mission of creating joy and enriching lives.
  • Encourage entrepreneurship that is consistent with brand standards.
  • Foster an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers.
  • Be an agent of change within the store.
  • Respond to customer feedback in a timely manner ensuring that the customer remains a top priority.

Goals and Objectives

  • Gain alignment with Regional Director on store-specific goals and objectives for the fiscal year.
  • Responsible for the financial success of the store, ensuring it is well-run, well-merchandised, and well-staffed.
  • Ensure teams drive best-in-class employee engagement and net promoter scores.
  • Consistently meet and exceed sales plans.
  • Maximize sales and profitability by soliciting, identifying, and delivering on opportunities for growth.
  • Effectively manage budgets and cost centers, driving positive store profitability.
  • Hold team members accountable for operational excellence.
  • Inspire a visual experience that consistently aligns with the Indigo brand standards.
  • Ensure leadership and store staff schedules are fully optimized to drive sales and productivity.
  • Actively engage in community-based marketing and events to grow sales and strengthen community ties.