QMart Store Operations Manager
2 months ago
Job Summary:
The QMart Assistant Store Manager plays a vital role in ensuring the success of our stores by supporting the Store General Manager in overseeing daily operations. This includes managing financial controls, team development, guest service, and compliance across shifts to achieve desired store outcomes.
Key Responsibilities:
- Team Leadership: Motivate and direct team members to deliver exceptional guest experiences through fast and friendly service in a clean and welcoming environment.
- Training and Development: Supervise and train team members on store processes, products, and policies to ensure seamless operations.
- Financial Management: Follow cash control and security procedures, and assist in implementing marketing plans, managing inventory, labor, and financial reports to enhance store results.
- Compliance and Risk Management: Assist the Store General Manager in enforcing compliance with government regulations, company policies, employment law, food safety, and operations procedures.
- Talent Management: Recruit, hire, train, and retain effective team talent by making decisions or recommendations on hiring and advancement.
- Discipline and Termination: Make decisions or recommendations on the discipline and termination of team members.
- Availability: Be available to work evenings, weekends, and holidays as needed.
- Attendance: Maintain prompt and regular attendance for assigned shifts, meetings, and training.
Requirements:
- Must be at least eighteen (18) years of age.
- High School Diploma or GED required, 2 years of college preferred.
- Complete all internal certification programs.
- 1 year of store management experience.
- Ability to prioritize and organize own and others' work and time to meet deadlines and objectives.
- Demonstrates English language proficiency that enables clear speech expression, reading, and verbal comprehension.
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