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Retail Experience Leader

2 months ago

Humble, Texas, United States Indigo Books & Music Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Leader. As a key member of our retail team, you will be responsible for ensuring that our stores are well-run, well-merchandised, and well-staffed.

Key Responsibilities

  • Support the head of store in achieving sales goals and identifying areas for improvement
  • Coordinate and communicate daily task assignments to Customer Experience Representatives
  • Engage and inspire customers on the floor, making meaningful connections and creating a warm and welcoming environment
  • Curate specific product collections for each customer, leveraging our product to tell stories and add joy to their lives
  • Follow pre-opening, post-opening, and closing procedures to ensure a seamless customer experience

Qualifications

  • Passionate about delivering exceptional customer experiences
  • Enthusiastic and driven, with a strong work ethic
  • Curious and humble, with a willingness to learn and grow
  • Giving and committed to creating a positive and inclusive work environment

About Indigo Books & Music

We are a leading Canadian retailer of books, gifts, and home decor, dedicated to creating joyful moments for our customers. We are committed to treating all people with dignity and respect, and to providing a welcoming and inclusive environment for everyone.