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Senior Vice President, Messaging Business Development

2 months ago

Denver, Colorado, United States Twilio Full time
Job Description

**About the Role**

We are seeking a seasoned executive to lead our messaging carrier partnerships and industry engagement strategies across North America. As a key member of our team, you will be responsible for driving growth, ensuring high-quality service delivery, and enhancing our competitive edge in the market.

**Key Responsibilities**

  • Build and maintain strong, long-term relationships with key carrier partners and industry stakeholders across the United States and Canada.
  • Serve as the primary point of contact for carrier and industry partners, positioning Twilio's value and differentiation in the messaging ecosystem.
  • Monitor and analyze carrier performance metrics to ensure high-quality service delivery, roadmap alignment, and compliance posture.
  • Identify areas for improvement and work with carrier partners to implement solutions and optimize performance and overall customer experience.
  • Collaborate with internal teams to align carrier capabilities with company needs and customer demands.
  • Stay informed about industry trends, regulatory changes, and the competitive landscape in the telecommunications sector.
  • Provide insights and recommendations to senior leadership on emerging opportunities and potential risks.
  • Drive innovation by exploring new technologies and business models to enhance Twilio's industry relations strategy.
  • Represent Twilio at industry conferences, events, and forums to build brand awareness and establish thought leadership.
  • Engage with regulatory bodies and industry associations to advocate for policies and standards that support Twilio's business goals.
  • Lead a high-performing carrier and industry relations team, providing guidance, mentorship, and support to achieve departmental goals.

**Requirements**

  • 18+ years in technology business development with strong relationships across the NAMER Telco industry and comprehensive understanding of the A2P messaging business and landscape.
  • 10+ years in developing world-class carrier relations, business development, and/or supply organizations.
  • Proven track record to develop relationships with senior executives, evangelize product innovations, and advocate on behalf of customers/consumers.
  • Deep understanding of the North American telecommunications market, including regulatory environment and industry trends.
  • Extensive understanding of North American business messaging compliance and best practices.
  • Expert negotiation skills and the ability to distill sophisticated issues into structured frameworks and concrete action plans.
  • Excellent communication skills and ability to influence others internally and externally to maximize Twilio's industry and competitive positioning.
  • Entrepreneurial approach and innovator who excels in a fast-paced environment with minimal guidance.