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Bilingual Customer Service Representative
2 months ago
About the Role:
We are seeking a highly skilled and bilingual Customer Service Coordinator to join our 3rd Shift Customer Service team at Total Quality Logistics. As a key member of our team, you will be the liaison between our sales department and our transportation partners, ensuring seamless communication and resolving any issues that may arise.
What's in it for you:
- Competitive Compensation: Starting at $17.50/hour + $2.50 shift differential
- Comprehensive Benefits: Health, Dental, and Vision coverage, including a plan that takes $0 out of your paycheck, and a 401(k) plan with company match
- Tuition Reimbursement: Up to $5,000/yr to support your career growth
- Personalized Career Path: 75% of our leadership team is promoted from within, offering opportunities for advancement
- Company Culture: Voted a Fortune 100 Best Companies to Work for and Forbes America's Best Employers
Responsibilities:
- Phone Communication: Handle a high volume of inbound and outbound phone calls to ensure pickups and deliveries are on schedule
- Issue Resolution: Help resolve shipping issues with a high sense of urgency and professionalism
- Task Management: Document and manage all tasks in our internal systems
- Communication: Provide updates and communicate directly with the internal sales and support teams
Requirements:
- Customer Service Passion: A genuine passion for delivering exceptional customer service
- Language Skills: Fluency in English and Spanish
- Team Player: The desire to be part of a dynamic team contributing to our continued growth
- Work Ethic: A hall of fame work ethic with a history of excellent attendance
- Problem-Solving Skills: Ability to take ownership of responsibilities and see tasks through completion
- Communication Skills: Excellent communication, organization, and problem-solving skills
