Customer Service Representative

3 weeks ago


San Antonio, Texas, United States Elmer's Home Services Heating & Air Conditioning Full time

About Elmer's Home Services

Elmer's Home Services Heating & Air Conditioning is a reputable company that has served the San Antonio area's HVAC needs for over 25 years. We have recently expanded to the DFW and Houston areas, offering a wide range of heating, ventilation, and air conditioning services. Our skilled and capable staff is dedicated to providing exceptional customer service and ensuring the highest level of satisfaction.

Job Summary

We are seeking a full-time Bilingual Customer Care Representative to join our team. As a CSR, you will be responsible for scheduling services, educating customers about our benefits, and providing excellent customer service. This is a great opportunity to advance your customer service career in a dynamic and supportive work environment.

Responsibilities

  • Answer phones and schedule appointments
  • Make follow-up calls and enter purchase orders
  • Process invoices and maintain accurate records
  • Provide exceptional customer service and support

Requirements

  • Call center experience preferred
  • Evening and weekend availability required
  • Computer proficiency and bilingual skills in English and Spanish
  • Service Titan experience a plus

What We Offer

We offer a competitive wage of $18/hr, with a $1/hr increase for bilingual candidates. We also provide excellent benefits, including medical, dental, and vision coverage. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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