Bilingual Insurance Customer Service Representative

6 days ago


San Antonio, Texas, United States Primera Insurance & Tax Services Full time
Job Summary

We are seeking a highly motivated and customer-focused Bilingual Customer Service Representative to join our team at Primera Insurance & Tax Services. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, answering their questions, and resolving their issues in a timely and professional manner.

Responsibilities
  • Provide exceptional customer service to clients via phone, email, and in-person interactions.
  • Answer customer inquiries and resolve issues related to insurance policies, tax services, and other products.
  • Process customer transactions, including payments and policy changes.
  • Assist customers with setting up electronic funds transfers (EFTs) and other payment methods.
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience.
  • Stay up-to-date on company products, services, and policies to provide accurate information to customers.
  • Meet or exceed performance metrics and quality standards.
Qualifications
  • High school diploma or equivalent required.
  • 2+ years of customer service experience in a call center or insurance/tax industry.
  • Fluency in English and Spanish (or other languages as required).
  • Excellent communication, problem-solving, and interpersonal skills.
  • Ability to work in a fast-paced environment and meet productivity standards.
About Us

Primera Insurance & Tax Services is a leading provider of insurance and tax services in Texas. We have been in business since 2010 and have over 30,000 customers in our database. We represent over 20 different carriers and offer a range of products, including personal and commercial auto, homeowners and renters, and business general liability insurance. We also provide tax preparation services nationwide.

What We Offer
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.


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