Front Desk Associate

2 weeks ago


Brentwood, Tennessee, United States Marriott International Inc Full time

The estimated salary for this position is $50,000 - $60,000 per year.

About the Job

We are seeking a dedicated and enthusiastic Customer Service Representative to join our front desk team at the Sheraton Nashville Brentwood hotel. As a Front Desk Agent, you will play a vital role in delivering exceptional customer experiences to our guests, exceeding their expectations, and building loyalty to our brand.

Your key responsibilities will include:

  • Providing prompt and courteous service to guests, responding to their inquiries, and resolving any issues that may arise.
  • Registering guests into our system, processing payments, and issuing keys.
  • Promoting our preferred guest program and recognizing members.

In addition to these duties, you will also be expected to:

  • Assist guests with luggage and provide helpful guidance.
  • Be knowledgeable about the local area, the hotel, and its services.
  • Use guests' names and provide personalized service.
Requirements and Qualifications

To succeed in this role, you must have:

  • A High School diploma or equivalent.
  • Experience working in the hospitality industry, preferably with Marriott, Hilton, IHG, Wyndham, or Hyatt.
  • Basic computer skills and ability to learn our systems.
  • Excellent communication and interpersonal skills.
Benefits

We offer a comprehensive range of benefits, including:

  • Medical, dental, and vision coverage.
  • Vacation and holiday pay.
  • Same-day pay availability.
  • Employee assistance program.
  • Career growth opportunities and manager training programs.
  • Reduced room rates throughout our portfolio.


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