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Guest Experience Director

3 weeks ago

Brentwood, Tennessee, United States Squeeze Massage Full time
Welcome to Squeeze Massage

We're dedicated to providing a feel-good experience for our guests and team members. At Squeeze, we focus on technology, team member experience, and inclusivity.

Our innovative app-based platform simplifies the booking and payment process, making it easy for guests to schedule, pay, tip, and rate their experience. We offer personalized services, allowing guests to customize their massage preferences and control in-room settings.

Squeeze is committed to being the best part of our guests' and team members' day. We achieve this through:

  • Competitive hourly rate: $17.00/hr
  • Health benefits, including vision & dental, and 1-week paid vacation for employees working 32 hours or more
  • Paid Sick Leave
  • 1 free Mid Squeeze (50-minute massage) per month
  • Complimentary add-ons, no quotas or upselling
  • Annual performance raises ($1/year)
  • Flexible schedules
  • Responsive Management providing on-site leadership
  • A nurturing, supportive environment with opportunities for growth and career advancement

As a Hospitality Operations Specialist at Squeeze, you will be responsible for:

  • Managing front-of-house operations to ensure exceptional guest service
  • Maintaining the front of house and guest lounge to Squeeze standards
  • Assisting guests with app-related issues, such as downloading the app, setting up accounts, and booking appointments
  • Resolving guest issues in the shop

To succeed in this role, you should have:

  • 1+ year of retail experience, preferably in technology or front-desk service
  • Proven track record in delivering an exceptional guest experience
  • Excellent problem-solving and troubleshooting skills
  • Strong communication and multi-tasking skills