Hotel Front Desk Associate
4 weeks ago
As a Guest Experience Specialist at the Sheraton Nashville Brentwood, you will play a vital role in delivering exceptional service to our guests. You will be responsible for managing the front desk, handling guest inquiries, and ensuring that every interaction with our hotel is nothing short of remarkable.
The ideal candidate will possess a strong passion for customer service, excellent communication skills, and the ability to work effectively in a team environment. If you are a motivated and results-driven individual who thrives in a fast-paced hotel setting, we encourage you to apply for this exciting opportunity
About the Role:
- Manage the front desk, responding to guest inquiries, and resolving any issues in a timely and professional manner
- Process payments, handle cash transactions, and maintain accurate records of guest accounts
- Utilize knowledge of the hotel's services and facilities to promote additional revenue streams and enhance the guest experience
- Collaborate with other departments to ensure seamless communication and execution of guest requests
Requirements:
- High school diploma or equivalent required; prior experience in a hotel or customer-facing role preferred
- Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management
- Ability to multitask, prioritize tasks, and work in a fast-paced environment
- Basic computer skills and familiarity with hotel software systems
- Knowledge of local area attractions and hotels services a plus
What We Offer:
- A competitive salary range of $42,000 - $60,000 per annum, depending on experience
- A comprehensive benefits package, including medical, dental, and vision insurance
- Opportunities for career growth and professional development within Marriott International
- A fun and dynamic work environment with a team-oriented culture
- Discounts on hotel stays and other Marriott benefits
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