Front of House Manager
3 weeks ago
We're a feel-good company, founded by the Founders of Drybar. Our mission is to revolutionize the massage experience, focusing on technology, team member experience, and fostering an inclusive environment.
Our innovative app-based booking and payment platform makes scheduling, paying, tipping, and rating easy for our guests. We offer personalized services, allowing guests to select massage preferences and control in-room settings.
Squeeze is committed to being the best part of our guests' and team members' day. Our revolutionary approach includes:
- Competitive hourly rate: $17.00/hr
- Health benefits, including vision & dental, and 1-week paid vacation for employees working 32 hours or more
- Paid Sick Leave
- 1 free Mid Squeeze (50-minute massage) per month
- Complimentary add-ons, no quotas or upselling
- Annual performance raises ($1/year)
- Flexible schedules
- Responsive Management providing on-site leadership
- A nurturing, supportive environment with opportunities for growth and career advancement
As a Front of House Manager at Squeeze, you will be responsible for:
- Greeting guests with a warm welcome
- Providing exceptional guest service
- Maintaining the front of house and guest lounge to Squeeze standards
- Assisting guests with app-related issues, such as downloading the app, setting up accounts, and booking appointments
- Resolving guest issues in the shop
To succeed in this role, you should have:
- 1+ year of retail experience, preferably in technology or front-desk service
- Proven track record in delivering an exceptional guest experience
- Excellent problem-solving and troubleshooting skills
- Strong communication and multi-tasking skills
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