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Technical Support Specialist

2 months ago

Colorado Springs, Colorado, United States VERSES Full time
Position: IT Support Engineer
Work Arrangement: Fully Remote

Preferred Locations: Remote candidates are encouraged to apply.

Company Overview:

VERSES is at the forefront of cognitive computing, dedicated to developing innovative software systems inspired by the Wisdom and Genius of Nature. Our workforce is diverse, inclusive, and committed to addressing significant challenges with exceptional talent. We embrace values such as AUDACITY, ASSERTIVENESS, ALIGNMENT, ACCOUNTABILITY, ABUNDANCE & AWESOMENESS.

Role Overview:

We are seeking a skilled IT Support Engineer to deliver Tier 1 and Tier 2 support to our global team.

Key Responsibilities:
  • Configure workstations securely for deployment.
  • Assist remote end-users with technical issues.
  • Manage onboarding and offboarding processes.
  • Provide support for mobile devices.
  • Conduct routine maintenance on hardware and software.
  • Train users on effective device and service usage.
  • Address incidents and support requests related to hardware and software.
  • Perform audits for accounts, inventory, and services as needed.
  • Implement Zero-Touch onboarding and Zero-Trust standards.
  • Handle shipping and receiving of company equipment.
  • Deliver clear, step-by-step instructions remotely.
  • Experience with AWS Workspace or security-related tasks.
  • Familiarity with Mobile Device Management (MDM).
  • Hold relevant certifications such as CompTIA Network+, CompTIA Security+, CCNA, ICS2 CC, or equivalent.
Essential Qualifications:
  • Minimum of 5 years in desktop support, particularly in hybrid and global environments.
  • Proficient in Google Suite.
  • Basic understanding of Zero-Trust principles.
  • Knowledge of controls methodology.
  • Experience with email troubleshooting.
  • Expertise in MacOS and Windows OS.
  • Linux knowledge is advantageous.
  • Proficient in Android and iOS platforms.
  • In-depth understanding of deployment methodologies.
  • Familiarity with security concepts of the CIA triad.
  • Ability to ask targeted questions for problem diagnosis.
  • Proven ability to work productively from home.
  • Relevant certifications such as CompTIA Cloud+, CompTIA CySA+, AWS Certified Security, or ISC2 CCSP, or equivalent.
Why Work with Us?

Be part of a team that fosters innovation and creativity.

Experience a career path that aligns with your aspirations.

Contribute in an environment where your insights are valued.

Enjoy a supportive and inclusive workplace culture.

Benefit from a generous vacation policy and work-life balance.

Benefits:
  • Global virtual work environment.
  • Comprehensive US benefits for medical, dental, vision, and life insurance.
  • Mental health wellness initiatives.
  • Responsible paid time off policy and recognized holidays.
  • Investment in individual success.
  • Competitive total rewards package including base pay, bonuses, and stock options.
Commitment to Diversity:

At VERSES, we celebrate diverse perspectives and encourage applications from all backgrounds. We are committed to providing reasonable accommodations for individuals with disabilities throughout the application and interview process.

We are an equal opportunity employer and do not discriminate based on any characteristic protected by law.