Front Desk Operations Manager

2 weeks ago


Kokomo, Indiana, United States La Quinta Inn & Suites Full time
Front Desk Manager Job Description

We are seeking a highly skilled and experienced Front Desk Manager to join our team at La Quinta Inn & Suites. As a key member of our hospitality team, you will be responsible for overseeing the front desk operations, ensuring exceptional guest services, and maintaining a high level of customer satisfaction.

Key Responsibilities:
  • Manage front desk staff and daily operations
  • Coordinate guest check-ins and check-outs
  • Handle reservations, cancellations, and inquiries
  • Oversee night audit procedures
  • Ensure smooth functioning of phone systems
  • Address guest concerns and provide solutions promptly
  • Collaborate with other departments to enhance the overall guest experience
Requirements:
  • Previous experience in hospitality management or hotel management
  • Proficiency in guest services and customer service
  • Strong communication skills, both verbal and written
  • Ability to multitask and work effectively under pressure
  • Familiarity with various reservation systems
  • Excellent organizational skills and attention to detail
Work Schedule:

• Day shift
• Evenings as needed
• Holidays
• Morning shift
• Nights as needed
• On call
• Overtime
• Weekends as needed

Expected hours: per week


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