Front Desk Operations Manager
2 weeks ago
We are seeking a highly skilled and experienced Front Desk Manager to join our team at La Quinta Inn & Suites. As a key member of our hospitality team, you will be responsible for overseeing the front desk operations, ensuring exceptional guest services, and maintaining a high level of customer satisfaction.
Key Responsibilities:- Manage front desk staff and daily operations
- Coordinate guest check-ins and check-outs
- Handle reservations, cancellations, and inquiries
- Oversee night audit procedures
- Ensure smooth functioning of phone systems
- Address guest concerns and provide solutions promptly
- Collaborate with other departments to enhance the overall guest experience
- Previous experience in hospitality management or hotel management
- Proficiency in guest services and customer service
- Strong communication skills, both verbal and written
- Ability to multitask and work effectively under pressure
- Familiarity with various reservation systems
- Excellent organizational skills and attention to detail
• Day shift
• Evenings as needed
• Holidays
• Morning shift
• Nights as needed
• On call
• Overtime
• Weekends as needed
Expected hours: per week
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Front Desk Supervisor
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Guest Services Operations Manager
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