Guest Services Manager

4 weeks ago


Kokomo, Indiana, United States La Quinta Inn & Suites Full time
Job Overview

We are seeking a Front Desk Manager to oversee our front office operations at La Quinta Inn & Suites. This pivotal role involves ensuring outstanding guest experiences while managing daily front desk activities.

Key Benefits:
  • Performance-based bonuses
  • Attractive salary package
  • Employee discounts available
  • Flexible working hours
  • Complimentary uniforms provided
  • Career advancement opportunities
  • Paid time off benefits
Qualifications:
  • Experience in hotel or hospitality management
  • Strong background in guest relations and customer service
  • Excellent verbal and written communication skills
  • Ability to manage multiple tasks in a fast-paced environment
  • Familiarity with reservation management systems
  • Strong organizational skills with a keen eye for detail
  • A proactive approach to leadership in a hospitality setting
Responsibilities:
  • Supervise front desk personnel and manage daily operations
  • Facilitate guest check-in and check-out processes
  • Manage reservations, cancellations, and guest inquiries
  • Oversee night audit functions
  • Ensure effective operation of communication systems
  • Address guest feedback and resolve issues efficiently
  • Work collaboratively with other departments to improve guest satisfaction
Work Schedule:

Shifts may include:

  • Day shifts
  • Evening shifts as required
  • Holidays
  • Morning shifts
  • Night shifts as needed
  • On-call duties
  • Overtime opportunities
  • Weekend shifts as necessary

Expected hours: per week



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