Front Desk Supervisor
2 weeks ago
Job Summary
We are seeking a highly skilled and experienced Front Desk Manager to oversee the front desk operations at La Quinta Inn & Suites. The ideal candidate will have a strong background in hospitality management and excellent leadership qualities.
Key Responsibilities
- Manage front desk staff and daily operations to ensure exceptional guest services and efficient management.
- Coordinate guest check-ins and check-outs, handle reservations, cancellations, and inquiries in a timely and professional manner.
- Oversee night audit procedures and ensure the smooth functioning of phone systems.
- Address guest concerns and provide solutions promptly, ensuring a high level of customer satisfaction.
- Collaborate with other departments to enhance the overall guest experience and drive business growth.
Requirements
- Previous experience in hospitality management or hotel management, with a strong background in guest services and customer service.
- Strong communication skills, both verbal and written, with the ability to multitask and work effectively under pressure.
- Familiarity with various reservation systems and excellent organizational skills, with attention to detail.
- Ability to work a flexible schedule, including evenings, holidays, and weekends, as needed.
What We Offer
- A competitive salary and benefits package.
- The opportunity to work in a vibrant hospitality environment and contribute to the success of La Quinta Inn & Suites.
- A dynamic and supportive team environment, with opportunities for professional growth and development.
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