Customer Service Representative

2 months ago


Kokomo, Indiana, United States Brookville Hotel at JFK Full time
Job Summary

We are seeking a highly skilled and customer-focused Guest Service Agent to join our team at Brookville Hotel at JFK. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Guest Service
    • Provide prompt and courteous assistance to guests, responding to their inquiries and resolving any issues in a professional and efficient manner.
    • Ensure that all guest interactions are friendly, welcoming, and respectful.
  • Front Desk Operations
    • Check guests in and out, handling all related paperwork and transactions accurately and efficiently.
    • Process guest payments, handle cash and credit transactions, and maintain a high level of cash handling accuracy.
  • Communication and Teamwork
    • Communicate effectively with guests, colleagues, and management to ensure seamless service delivery.
    • Collaborate with other departments to resolve guest issues and provide a positive experience.
  • Administrative Tasks
    • Perform administrative duties, such as data entry, filing, and record-keeping, as required.
    • Maintain accurate records and reports, as necessary.
  • Continuous Improvement
    • Participate in ongoing training and development to enhance knowledge and skills.
    • Contribute to process improvements and suggest innovative solutions to enhance guest satisfaction.
Requirements
  • Education
    • High school diploma or equivalent required.
  • Experience
    • Previous customer service experience in a hotel or hospitality environment preferred.
  • Skills
    • Excellent communication and interpersonal skills.
    • Ability to work in a fast-paced environment and multitask effectively.
    • Strong problem-solving and conflict resolution skills.
    • Basic math skills and accuracy with handling cash and credit transactions.


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