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Member Team Lead

2 months ago

Kokomo, Indiana, United States Sam's Club Full time
Job Summary

We are seeking a highly skilled Member Team Lead to join our team at Sam's Club. As a Member Team Lead, you will be responsible for overseeing the daily operations of our store, ensuring that our members receive exceptional service and that our store runs smoothly and efficiently.

Key Responsibilities
  • Assist management with the supervision of associates in assigned areas of responsibility
  • Communicate goals and feedback to associates
  • Train associates on processes and procedures
  • Provide direction and guidance to associates on member service approaches and techniques
  • Ensure compliance with company policies and procedures
  • Support the Open Door Policy
  • Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates
  • Communicate and support membership by providing information on membership types, programs, and benefits
  • Process memberships, upgrades, and credit accounts
  • Encourage membership renewals
  • Participate in sales and marketing events
  • Complete and maintain marketing recaps and other required documentation
  • Strive to meet membership goals
  • Promote the value of Sam's Club products and services
  • Provide and ensure member service by acknowledging the member and identifying member needs
  • Assist members with purchasing decisions
  • Locate merchandise
  • Provide guidance and support to members regarding self-service technology
  • Assist members with transactions utilizing registers or self-checkout area
  • Ensure club pick up orders are filled
  • Oversee assigned area of responsibility by handling claims and returns
  • Zoning the area
  • Arranging and organizing merchandise
  • Identifying shrink and damages
  • Organizing and maintaining availability of carts/flatbeds
  • Assisting members with transporting items
  • Utilizing cart retrieval equipment according to company policies and procedures
  • Maintaining parking lot cleanliness
  • Completes accounting records, files, transactions, and other required documentation by following accounting office procedures
  • Providing funds for proper register operation
  • Creating and interpreting financial analysis reports
  • Assisting with accounting-related investigations
  • Preparing daily deposits
  • Preparing and overseeing Cash Fund Transfers
  • Investigating overages and shortages in cash register drawers and accounting office
  • Maintaining confidentiality and accuracy of financial and personal information
  • Develops, communicates, and implements processes and practices to meet business needs
  • Collaborating with managers, co-workers, customers, and other business partners
  • Analyzing and applying information from multiple sources
  • Monitoring progress and results
  • Identifying and addressing improvement opportunities
  • Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity
  • Explaining, guiding, and demonstrating how to apply these in executing business processes and practices
  • Implementing related action plans
  • Using the Open Door Policy
  • Assisting management with correcting ethical and compliance issues and problems
  • Leads and participates in teams by using and sharing resources, information, and tools
  • Determining customer needs and business priorities
  • Coordinating and executing work assignments
  • Providing advice, feedback, and support to ensure timelines and work quality are achieved
  • Modeling and helping others with how to adapt to change or new challenges
Benefits
  • Competitive pay
  • Performance-based bonus awards
  • Health benefits
  • Financial benefits
  • Paid time off benefits
  • Other benefits
Requirements
  • 6 months retail experience including operating front-end equipment
  • 6 months customer service experience
  • Must be 18 years of age or older
Preferred Qualifications
  • Leading a front-end team
  • Supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others