Guest Services Supervisor

1 month ago


Kokomo, Indiana, United States La Quinta Inn & Suites Full time
Job Overview

Key Benefits:

  • Performance-based bonuses
  • Attractive salary package
  • Discounts for employees
  • Flexible working hours
  • Complimentary uniforms
  • Career advancement opportunities
  • Paid leave options

We are seeking a committed individual to take charge of front desk operations, ensuring outstanding guest service and effective management. This position offers a competitive salary within a lively hospitality setting.


Qualifications
  • Experience in hospitality or hotel management
  • Expertise in guest relations and customer service
  • Excellent verbal and written communication skills
  • Ability to handle multiple tasks and perform well under pressure
  • Knowledge of various booking systems
  • Strong organizational abilities and attention to detail
  • A dynamic professional with a passion for hospitality and proven leadership skills is encouraged to consider this opportunity.

Key Responsibilities
  • Supervise front desk personnel and daily activities
  • Manage guest check-in and check-out processes
  • Oversee reservations, cancellations, and inquiries
  • Conduct night audit procedures
  • Ensure efficient operation of phone systems
  • Address guest issues and provide timely solutions
  • Work collaboratively with other departments to improve the overall guest experience

Work Schedule

Available shifts include:

  • Day shifts
  • Evening shifts as required
  • Holiday shifts
  • Morning shifts
  • Night shifts as needed
  • On-call duties
  • Overtime opportunities
  • Weekend shifts as necessary

Expected hours: per week



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