Guest Services Manager
4 weeks ago
Key Benefits:
- Performance-based bonuses
- Attractive salary package
- Discounts for employees
- Flexible working hours
- Complimentary uniforms
- Career advancement opportunities
- Paid leave
We are seeking a committed individual to take on the role of Front Desk Manager. This position is essential for overseeing front desk activities, ensuring top-notch guest service and efficient operational management. The role provides a competitive salary and the chance to thrive in a lively hospitality setting.
Qualifications Required:
- Experience in hotel or hospitality management
- Expertise in customer service and guest relations
- Excellent verbal and written communication skills
- Ability to handle multiple tasks in a fast-paced environment
- Knowledge of various booking systems
- Strong organizational abilities and attention to detail
- A proactive approach to leadership in hospitality
Key Responsibilities:
- Supervise front desk personnel and daily operations
- Manage guest check-in and check-out processes
- Handle reservations, cancellations, and guest inquiries
- Oversee night audit functions
- Ensure effective operation of communication systems
- Resolve guest issues and provide timely solutions
- Work collaboratively with other departments to improve guest satisfaction
Work Schedule:
Day shifts, evenings as necessary, holidays, morning shifts, nights as required, on-call duties, overtime, and weekends as needed.
Expected Weekly Hours: Variable
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