Guest Services Manager

4 weeks ago


Kokomo, Indiana, United States La Quinta Inn & Suites Full time
Job Overview

Key Benefits:

  • Performance-based bonuses
  • Attractive salary package
  • Discounts for employees
  • Flexible working hours
  • Complimentary uniforms
  • Career advancement opportunities
  • Paid leave

We are seeking a committed individual to take on the role of Front Desk Manager. This position is essential for overseeing front desk activities, ensuring top-notch guest service and efficient operational management. The role provides a competitive salary and the chance to thrive in a lively hospitality setting.


Qualifications Required:

  • Experience in hotel or hospitality management
  • Expertise in customer service and guest relations
  • Excellent verbal and written communication skills
  • Ability to handle multiple tasks in a fast-paced environment
  • Knowledge of various booking systems
  • Strong organizational abilities and attention to detail
  • A proactive approach to leadership in hospitality

Key Responsibilities:

  • Supervise front desk personnel and daily operations
  • Manage guest check-in and check-out processes
  • Handle reservations, cancellations, and guest inquiries
  • Oversee night audit functions
  • Ensure effective operation of communication systems
  • Resolve guest issues and provide timely solutions
  • Work collaboratively with other departments to improve guest satisfaction

Work Schedule:

Day shifts, evenings as necessary, holidays, morning shifts, nights as required, on-call duties, overtime, and weekends as needed.


Expected Weekly Hours: Variable



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