Loan Officer Assistant

6 days ago


Meridian, Idaho, United States CrossCountry Mortgage Full time
Job Title: Loan Officer Assistant

CrossCountry Mortgage, a leading mortgage lender, is seeking a highly skilled Loan Officer Assistant to support our mortgage loan officers in their daily duties. As a Loan Officer Assistant, you will play a critical role in increasing loan production levels and ensuring a positive customer experience.

Job Responsibilities:
  • Assist in reviewing mortgage loan applications and documentation, including phone and computer work, printing, copying, scanning, emailing, and overnighting documents.
  • Review mortgage loan disclosure packages and deliver them to borrowers.
  • Create rate disclosure and re-disclosure packages and deliver them to borrowers.
  • Review documents and entire loan files to prevent problems by highlighting deficiencies and notifying mortgage loan officers and/or loan processors.
  • Clarify and correct information and obtain additional information via phone, email, or other means.
  • Provide general clerical and phone support to loan officers and/or loan processors as needed.
  • Work with management to provide support in various stages and areas of lending and processing as needed.
  • Assist in managing a pipeline consisting of conventional, FHA, VA, and USDA loans, as well as 203K and reverse mortgage products.
  • Deliver appraisals and/or property valuations to borrowers and retrieve proof of receipt.
  • Track outstanding items on all loan files and follow up with customers to ensure timely receipt of necessary documentation.
  • Facilitate timely loan closings by working directly with the Title Company and customer to schedule.
Qualifications and Skills:
  • High School Diploma, General Equivalency Diploma (GED), or educational equivalent from an accredited institution.
  • A minimum of 1 year of mortgage-related experience, including customer contact.
  • Excellent communication skills.
  • Ability to manage multiple tasks/projects and deadlines simultaneously.
  • Previous sales support experience, preferred.
  • Proficient with Microsoft Office applications.
  • Salesforce working experience.

CrossCountry Mortgage offers a competitive compensation plan and a robust benefits package, including medical, dental, vision, and a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

CrossCountry Mortgage is an equal opportunity employer and welcomes diversity and inclusion in the workplace. We are committed to fostering a culture that values and respects all employees, regardless of their background, race, color, religion, national origin, age, sex, sexual orientation, gender identity, or any other protected characteristic.



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