Bilingual Customer Service Representative

4 days ago


Long Island City, United States MAXIMUS Full time
Job Summary

We are seeking a highly skilled and bilingual Customer Service Representative to join our team at Maximus. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Foster strong customer relationships and monitor their engagement and progress.
  • Collaborate regularly with customers to attain program goals and sustain eligibility for services.
  • Conduct workshops and deliver various training services to customers.
  • Demonstrate substantial program knowledge and assist customers through multiple phases of the application process.
  • Aid customers in accessing services aligning with program objectives.
  • Follow up with customers to ensure their needs are met and address any queries or concerns.
  • Collaborate with team members to provide expertise and assistance in resolving participant issues.
  • Maintain accurate and timely case notes for all customer interactions.
Requirements
  • High school diploma or GED required and 0-6 months of relevant professional experience required.
  • Prior work experience in customer service, data entry, and/or data processing.
  • Experience working with MS office applications (Excel, PowerPoint & Word).
  • Bilingual in English and Spanish.
What We Offer

We offer a competitive compensation package, including:

  • Competitive hourly base pay.
  • Bonuses based on performance.
  • Comprehensive insurance coverage.
  • 401K Retirement Savings plan with company matching.
  • Paid time off package.
  • Short and long-term disability coverage.
  • Employee assistance program (EAP).
  • Recognition platform.
  • Tuition reimbursement.
  • Employee perks and discounts.
About Maximus

Maximus is a leading provider of government services and solutions. We are committed to delivering exceptional service to our clients and employees. We offer a dynamic and inclusive work environment, with opportunities for professional growth and development.



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