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Customer Service Representative

2 months ago

Long Island City, United States Equiliem Full time
About the Role

We are seeking a highly skilled and bilingual Customer Service Representative to join our team at Equiliem. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities
  • Provide assistance to cab drivers at a walk-up service window, ensuring a seamless and efficient experience for our clients.
  • Assist customers from diverse backgrounds, demonstrating a high level of cultural competence and empathy.
  • Develop strong relationships with key clients, understanding their needs and preferences to deliver tailored solutions.
  • Identify trends related to service requests and proactively seek out solutions to improve our services.
  • Work collaboratively with our technical team to improve and troubleshoot systems, ensuring our services are always running smoothly.
Requirements
  • Bilingual in Bengali and English, with excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Strong problem-solving skills, with a focus on finding creative solutions to complex issues.
  • Excellent computer skills, with proficiency in Microsoft Office and other relevant software.
  • Ability to work independently and as part of a team, with a strong focus on collaboration and communication.
What We Offer

As a Customer Service Representative at Equiliem, you will have the opportunity to work with a dynamic and supportive team, delivering exceptional service to our clients and driving business growth. We offer a competitive salary, comprehensive benefits package, and opportunities for professional development and advancement.

We are an equal opportunity employer, committed to diversity and inclusion in the workplace. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.