Bilingual Customer Service Representative

2 weeks ago


Long Island City, United States Equiliem Full time
About the Role

We are seeking a highly skilled and multilingual Customer Service Representative to join our team at Equiliem. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients and their customers.

Key Responsibilities
  • Provide assistance to customers from diverse backgrounds, ensuring a positive and professional experience.
  • Assist customers with inquiries, concerns, and issues in a timely and effective manner.
  • Develop and maintain strong relationships with key clients, identifying opportunities to upsell and cross-sell services.
  • Work collaboratively with the technical team to improve and troubleshoot systems, ensuring seamless service delivery.
  • Contribute to weekly executive reporting, providing insights and recommendations to drive business growth.
  • Assist with email responses, ensuring timely and accurate communication with clients and customers.
  • Participate in training and development programs to enhance skills and knowledge, staying up-to-date with industry trends and best practices.
Requirements
  • Bilingual in Bengali and English, with excellent communication and interpersonal skills.
  • Proven experience in customer-facing roles, with a strong track record of providing exceptional service.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • Strong analytical and problem-solving skills, with a focus on delivering results-driven solutions.
  • Excellent computer skills, with proficiency in Microsoft Office and other relevant software applications.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development, with a focus on career advancement.
  • A dynamic and supportive work environment, with a team-oriented culture.
  • Recognition and rewards for outstanding performance and contributions.


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