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Bilingual Customer Service Representative

2 months ago

Long Island City, United States Equiliem Full time
Bilingual Customer Service Representative

We are seeking a highly skilled and multilingual customer service representative to join our team at Equiliem. As a Bilingual Customer Service Representative, you will be responsible for providing exceptional customer service to our clients in both Bengali and English.

Key Responsibilities:
  • Provide assistance to cab drivers at a walk-up service window.
  • Assist customers from diverse backgrounds.
  • Develop business relationships with key clients.
  • Identify trends related to service requests and proactively seek out solutions.
  • Work with technical team to improve and trouble shoot systems.
  • Assist with emails responding in an appropriate manner.
Requirements:
  • Bilingual Bengali required.
  • Exceptional computer skills.
  • High attention to detail.
  • Critical thinking and problem-solving skills.
  • Ability to work quickly under pressure.
Additional Opportunities:
  • Ability to create training materials via screen capture video and strong writing skills.
  • Contribute to weekly executive reporting.

On-site in Long Island City

Day shift