Desktop Support Specialist

6 days ago


Sacramento, California, United States American Pacific Mortgage Full time
Job Summary

We are seeking a highly skilled Desktop Support Specialist to join our team at American Pacific Mortgage. The successful candidate will be responsible for providing top-notch technical support to our employees, ensuring seamless IT service delivery and minimizing downtime.

Key Responsibilities
  • Incident Management: Monitor and respond to IT service requests, including hardware and software issues, in a timely and efficient manner.
  • Problem Resolution: Troubleshoot and resolve technical issues, escalating complex problems to senior engineers as needed.
  • Asset Management: Manage and maintain inventory of company assets, including hardware and software, to ensure accurate tracking and reporting.
  • Collaboration: Work closely with internal stakeholders to identify and resolve technical issues, improving overall IT service delivery.
  • Documentation: Maintain accurate and up-to-date documentation of technical procedures and knowledge articles.
Requirements
  • Technical Expertise: 2+ years of experience supporting clients at a Tier 1 IT Help Desk, with expertise in Windows 10+, Apple iOS, and Microsoft Office 365.
  • Hardware Knowledge: Proven experience troubleshooting Windows drivers and physical hardware components.
  • Soft Skills: Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
Preferred Qualifications
  • Certifications: Microsoft Technology Associate (MTA), Apple Care Mac Technician (ACMT), CompTIA A+ Certification, or HDI Customer Service Representative (HDI-CSR).


  • Sacramento, California, United States American Pacific Mortgage Full time

    Job SummaryWe are seeking a highly skilled Desktop Support Specialist to join our team at American Pacific Mortgage. The successful candidate will be responsible for providing top-notch technical support to our employees, ensuring seamless access to our IT systems and resources.Key ResponsibilitiesTechnical Support: Provide timely and effective technical...


  • Sacramento, California, United States Smart IMS Full time

    Job Summary:Smart IMS is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing advanced system support duties in a support desk/applications/desktop/field environment.Key Responsibilities:Operate, maintain, and perform repairs on information technology equipment and...


  • Sacramento, California, United States Smart IMS Full time

    Job Summary:Smart IMS is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing advanced system support duties in a support desk/applications/desktop/field environment.Key Responsibilities:Operate, maintain, and perform repairs on information technology equipment and...


  • Sacramento, California, United States K2 Staffing Full time

    Job OverviewPosition SummaryK2 Staffing is seeking a dedicated Technical Support Specialist to join our team. The ideal candidate will possess a strong background in desktop and server technologies, with expertise in Windows operating systems and advanced networking solutions.Key ResponsibilitiesProvide assistance to end-users with technical issues.Serve as...

  • IT Support Specialist

    2 weeks ago


    Sacramento, California, United States State of California Full time

    Position Overview: The IT Support Specialist operates under the general guidance of an IT Supervisor II, providing essential support for business functions within the organization. Key Responsibilities: The specialist is responsible for delivering both administrative and technical assistance related to printers, desktop computers, laptops, and tablets....


  • Sacramento, California, United States A2Zxperts Full time

    Job Summary:A2Zxperts is seeking a highly skilled IT Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing top-notch support to our clients.Key Responsibilities:Provide exceptional customer service and support to clients via phone, email, and remote desktop.Troubleshoot and resolve technical...


  • Sacramento, California, United States TEKsystems Full time

    Position OverviewWe are seeking a skilled Windows 10 Technical Support Specialist to join our team. This role involves providing exceptional support to end users in a corporate setting.Key ResponsibilitiesDeliver technical assistance for Windows 10 desktops, laptops, and tablets.Support end-user clients with LAN and networking issues.Collaborate effectively...

  • IT Support Specialist

    2 weeks ago


    Sacramento, California, United States Office of Legislative Counsel Full time

    Position OverviewUnder the supervision of the IT Supervisor II, the IT Support Specialist is responsible for delivering Tier I technical assistance via phone and managing operational IT services along with analytical technology-related tasks in support of the Office of Legislative Counsel.Key ResponsibilitiesProvide technical and analytical support for...

  • IT Support Specialist

    2 weeks ago


    Sacramento, California, United States State of California Full time

    Position Overview:Under the guidance of an IT Supervisor II, the individual in this role will act as a Desktop Support Analyst, providing essential support for business functions within the organization.Key Responsibilities:The selected candidate will deliver both administrative and technical assistance for various devices, including printers, desktop...

  • IT Support Specialist

    2 weeks ago


    Sacramento, California, United States State of California Full time

    Position Overview: Under the general guidance of an IT Supervisor II, the role of the Desktop Support Analyst is to facilitate business operations within the designated district office and its vicinity. Key Responsibilities: The incumbent is responsible for providing both administrative and technical assistance related to printers, desktop computers,...


  • Sacramento, California, United States NTT DATA Full time

    Job SummaryThe Data Center IT Infrastructure Specialist supports client requests within their space in NTT data centers. This role is responsible for addressing customer inquiries via support tickets from inception through resolution with minimal or no supervision.Key Responsibilities Troubleshoot hardware issues with servers, network devices, cabling, and...

  • IT Support Specialist

    2 weeks ago


    Sacramento, California, United States State of California Full time

    Position Overview: Under the general guidance of an IT Supervisor II, the individual in this role functions as a Desktop Support Analyst, providing essential support for business operations. Key Responsibilities: The incumbent is responsible for delivering both administrative and technical assistance for various devices including printers, desktop computers,...

  • IT Support Specialist

    2 weeks ago


    Sacramento, California, United States Kforce Inc. Full time

    POSITION SUMMARY:Kforce Inc. is seeking an IT Technical Support Specialist who will be responsible for providing exceptional technical assistance and support to end-users. This role requires a proactive approach to problem-solving and a commitment to maintaining high standards of customer service.KEY RESPONSIBILITIES:Conduct thorough root cause analysis and...

  • IT Support Specialist

    2 weeks ago


    Sacramento, California, United States Kforce Inc. Full time

    POSITION SUMMARY:Kforce Inc. is looking for an IT Technical Support Specialist to join our dynamic team. This role is essential in providing exceptional technical assistance and support to our clients.KEY RESPONSIBILITIES:Conduct thorough root cause analysis and document resolutions effectively.Manage software installations, updates, and upgrades for user...


  • Sacramento, California, United States Kforce Inc. Full time

    KEY RESPONSIBILITIES:Kforce Inc. is looking for an IT Technical Support Specialist to join our team. The selected candidate will be responsible for:Conducting thorough root cause analysis and documenting resolutions effectively.Executing software installations, updates, and upgrades for user equipment while collaborating with various departments such as...

  • IT Support Specialist

    2 weeks ago


    Sacramento, California, United States Kforce Inc. Full time

    POSITION SUMMARY:Kforce Inc. is looking for an IT Technical Support Specialist who will be responsible for providing exceptional technical assistance and support to end-users. This role involves troubleshooting and resolving various technical issues while ensuring a high level of customer satisfaction.KEY RESPONSIBILITIES:Conduct thorough root cause analysis...


  • Sacramento, California, United States Public Employment Relations Board Full time

    Job SummaryThe Public Employment Relations Board is seeking a highly skilled Information Technology Associate to provide first-line technical support for its IT infrastructure. As an IT Support Specialist, you will be responsible for maintaining the integrity and security of the Board's systems, ensuring seamless operations, and providing exceptional...


  • Sacramento, California, United States AMISEQ Full time

    Job DescriptionJob Summary: We are seeking a highly skilled Technical Support Specialist to join our team at AMISEQ. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide technical support and troubleshooting for desktop and mobile computing...


  • Sacramento, California, United States LHH Recruitment Solutions Full time

    Position OverviewWe are currently seeking a dedicated Finance Support Specialist to join our dynamic accounting team. This role is essential in managing various financial tasks within our organization.As a reputable non-profit organization, we focus on empowering refugees and survivors of human trafficking to achieve self-sufficiency and stability. We value...


  • Sacramento, California, United States Zeektek Full time

    Position Overview: We are seeking a highly skilled Senior Technical Support Specialist to provide exceptional onsite support.Key Responsibilities:Conduct thorough root cause analysis and document resolutions effectively.Execute software installations, updates, and upgrades for end-user devices while collaborating with various teams, including networking and...