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IT Support Specialist

2 months ago

Sacramento, California, United States A2Zxperts Full time

Job Summary:

A2Zxperts is seeking a highly skilled IT Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing top-notch support to our clients.

Key Responsibilities:

  • Provide exceptional customer service and support to clients via phone, email, and remote desktop.
  • Troubleshoot and resolve technical issues with Windows systems, hardware, and software.
  • Assist clients with DUO, NetMotion, and network resource connectivity.
  • Deploy MECM GUI and Headless images and software deployments.
  • Update hardware and software assignments in Manifest.
  • Assist clients with operating systems, application programs, utilities, and hardware operations.
  • Image install and move IT-related equipment.

Requirements:

  • Strong customer service skills.
  • Knowledge of Active Directory or other identity management system.
  • Attention to detail.
  • Ability to work with rapidly changing priorities.
  • Experience with troubleshooting Windows systems.
  • Good verbal and writing skills for customer interaction and documentation.

What We Offer:

A2Zxperts offers a dynamic and supportive work environment, competitive compensation, and opportunities for professional growth and development.