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IT Support Specialist

2 months ago

Sacramento, California, United States Kforce Inc. Full time

POSITION SUMMARY:

Kforce Inc. is looking for an IT Technical Support Specialist to join our dynamic team. This role is essential in providing exceptional technical assistance and support to our clients.

KEY RESPONSIBILITIES:

  • Conduct thorough root cause analysis and document resolutions effectively.
  • Manage software installations, updates, and upgrades for user equipment while collaborating with various departments such as network, telecom, and facilities.
  • Serve as a technical expert in specific areas, offering guidance and support.
  • Ensure high customer satisfaction by building strong relationships with users, including VIP personnel, and delivering top-tier support.
  • Perform regular inventory audits and maintain quality assurance by adhering to asset management protocols.
  • Provide technical assistance for both onsite and remote meetings and events.
  • Facilitate new hire onboarding sessions, assisting users with initial setup and configuration.
  • Lead onboarding classes by coordinating team efforts and delegating responsibilities.
  • Collaborate with the Enterprise Conferencing department to troubleshoot and resolve audio/visual issues.
  • Work with the Print Configuration team and vendors to ensure maintenance and operational readiness.
  • Educate staff and users on the use and configuration of audio/video systems.

PERFORMANCE EXPECTATIONS:

  • Respond to and resolve user support tickets within established service level agreements (SLAs).
  • Adhere strictly to all standard operating procedures.
  • Provide comprehensive and detailed documentation in support tickets and reports.

QUALIFICATIONS:

  • High School diploma or GED.
  • Bachelor's degree preferred.
  • Certification as an HDI Desktop Advanced Support Technician (HDI-DAST) or equivalent.
  • 3-5 years of relevant experience in technical support.
  • Experience with ServiceNow.
  • Proficiency in Windows OS and Active Directory.
  • Knowledge of audio/video conferencing support and print management.
  • Familiarity with office applications such as Excel, Word, Outlook, and PowerPoint, as well as MS Teams.

COMPENSATION AND BENEFITS:

The compensation range reflects the company's good faith belief regarding the pay for this role. Actual pay may vary based on education, qualifications, experience, skills, and other factors. Kforce offers a comprehensive benefits package, including medical, dental, and vision insurance, HSA, FSA, 401(k), and life insurance for eligible employees. Salaried employees receive paid time off, while hourly employees may be eligible for paid sick leave under certain conditions.

DIVERSITY AND INCLUSION:

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.