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IT Support Specialist
2 months ago
POSITION SUMMARY:
Kforce Inc. is looking for an IT Technical Support Specialist who will be responsible for providing exceptional technical assistance and support to end-users. This role involves troubleshooting and resolving various technical issues while ensuring a high level of customer satisfaction.
KEY RESPONSIBILITIES:
- Conduct thorough root cause analysis and document resolutions effectively.
- Manage software installations, updates, and upgrades for user equipment, collaborating with cross-functional teams such as network, telecom, and facilities.
- Serve as a technical resource and subject matter expert in designated technical areas.
- Foster strong relationships with users, including VIP personnel, delivering concierge-level support.
- Perform regular inventory audits and uphold quality assurance by adhering to asset management protocols.
- Provide technical support for both onsite and remote meetings and events.
- Assist in onboarding new hires by guiding them through day-one setup and configuration processes.
- Lead onboarding sessions by coordinating staff and delegating responsibilities.
- Collaborate with the Enterprise Conferencing department to monitor and resolve audio/visual issues.
- Work with the Print Configuration team and vendors to ensure routine maintenance and operational readiness.
- Train staff and end-users on the effective use and configuration of audio/video systems.
PERFORMANCE EXPECTATIONS:
- Respond to and resolve end-user support tickets within established service level agreements (SLAs).
- Adhere strictly to all standard operating procedures.
- Provide comprehensive and detailed documentation in support tickets and reports.
QUALIFICATIONS:
- High School diploma or GED required.
- Bachelor's degree preferred.
- Certification as an HDI Desktop Advanced Support Technician (HDI-DAST) or equivalent is advantageous.
- 3-5 years of relevant experience in technical support.
- Experience with ServiceNow is essential.
- Proficiency in Windows OS and Active Directory.
- Knowledge of audio/video conferencing support and print management.
- Familiarity with office applications including Excel, Word, Outlook, and PowerPoint, as well as MS Teams.
COMPENSATION AND BENEFITS:
The compensation range reflects our good faith belief regarding the pay for this role. Factors influencing pay include education, qualifications, certifications, experience, skills, seniority, location, performance, and business needs. This range may be adjusted in the future.
Kforce offers a comprehensive benefits package, including medical, dental, and vision insurance, as well as HSA, FSA, 401(k), and life, disability, and ADD insurance for eligible employees. Salaried employees receive paid time off, while hourly employees may be eligible for paid sick leave under certain conditions.
NOTE: Pay is considered earned, vested, and determinable only when it is paid. Kforce retains discretion over compensation matters in accordance with applicable laws.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
