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Information Technology Associate

2 months ago

Sacramento, California, United States Public Employment Relations Board Full time

Job Summary

The Public Employment Relations Board is seeking a highly skilled Information Technology Associate to provide first-line technical support for its IT infrastructure. As an IT Support Specialist, you will be responsible for maintaining the integrity and security of the Board's systems, ensuring seamless operations, and providing exceptional customer service to staff.

Key Responsibilities

  • Provide technical support for desktops, laptops, mobile devices, and other IT equipment
  • Assist with troubleshooting and resolving technical issues related to hardware, software, and network connectivity
  • Collaborate with the IT Manager to implement and maintain IT policies, procedures, and standards
  • Develop and maintain documentation for IT procedures and processes
  • Participate in the development and implementation of IT projects and initiatives

Requirements

  • High school diploma or equivalent required; associate's or bachelor's degree in Computer Science, Information Technology, or related field preferred
  • Minimum 2 years of experience in IT support or related field
  • Strong knowledge of IT infrastructure, hardware, and software
  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

Benefits

The Public Employment Relations Board offers a comprehensive benefits package, including health, dental, and vision insurance, retirement plan, and paid time off. We are an equal opportunity employer and welcome applications from diverse candidates.