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IT Support Specialist

2 months ago

Sacramento, California, United States Kforce Inc. Full time

KEY RESPONSIBILITIES:

Kforce Inc. is looking for an IT Technical Support Specialist to join our team. The selected candidate will be responsible for:

  • Conducting thorough root cause analysis and documenting resolutions effectively.
  • Executing software installations, updates, and upgrades for user equipment while collaborating with various departments such as network, telecom, audio/video, and facilities to ensure comprehensive site support.
  • Serving as a technical resource and subject matter expert in designated technical areas.
  • Delivering exceptional customer service by building strong relationships with the support base, including VIP personnel, and providing high-level concierge support for identified users.
  • Performing regular inventory audits and maintaining a high standard of quality assurance by adhering to established asset management protocols.
  • Offering technical assistance for both onsite and remote meetings and events.
  • Participating in new hire onboarding sessions to assist and guide users with initial setup and configuration requirements.
  • Leading onboarding sessions by coordinating staff and delegating responsibilities.
  • Collaborating with the Enterprise Conferencing department to monitor and resolve Audio/Visual issues.
  • Working with the Print Configuration team and vendors to conduct routine and critical maintenance, ensuring operational readiness.
  • Training staff and users on the usage and configuration of Audio/Video systems.

PERFORMANCE EXPECTATIONS:

  • Timely response and resolution of end-user support tickets within established service level agreements (SLAs).
  • Strict adherence to all standard operating procedures.
  • Providing detailed and effective documentation in support tickets and reports.

QUALIFICATIONS:

  • High School diploma or GED.
  • Bachelor's degree.
  • HDI Desktop Advanced Support Technician (HDI-DAST) certification or equivalent.
  • 3-5 years of relevant experience.
  • Experience with ServiceNow.
  • Proficiency in Windows OS and Active Directory.
  • Experience in Audio/Video conferencing support and Print MFD support.
  • Required software skills include Office applications (Excel, Word, Outlook, PowerPoint) and MS Teams.

COMPENSATION AND BENEFITS:

The pay range reflects the lowest to highest compensation we reasonably believe we would offer for this role. Actual pay may vary based on factors such as education, qualifications, certifications, experience, skills, seniority, location, performance, and business needs. This range may be adjusted in the future.

We provide comprehensive benefits including medical, dental, and vision insurance, HSA, FSA, 401(k), and life, disability, and ADD insurance for eligible employees. Salaried employees receive paid time off, while hourly employees are not eligible for paid time off unless mandated by law. Hourly employees on a Service Contract Act project are entitled to paid sick leave.

NOTE: Compensation is not considered earned until it is vested and determinable. The amount and availability of any compensation remain at Kforce's discretion until paid and may be modified in accordance with the law.

This position is not eligible for bonuses, incentives, or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.