Account Services Specialist

7 days ago


Birmingham, Alabama, United States Deploy Alloy Full time
About the Job

As an Account Services Professional at Deploy Alloy, you will play a crucial role in facilitating great work by establishing credibility and trust, being engaged and knowledgeable, and coordinating Agency efforts on behalf of assigned clients.

Key Responsibilities
  • Meet regularly with the production manager, creative team, traffic manager, media, public relations, interactive/digital, analytics/SEO, and accounting to coordinate Agency efforts on behalf of assigned clients.
  • Develop and deliver Creative Briefs (when possible, in association with Account Planner/Strategist).
  • Post accurate and detailed change orders and progress reports to agency personnel within 24 hours of notice or decision(s).
  • Effectively present, sell, and defend all agency work and proposals to clients; support other Account Service team members in these functions.
  • Provide counsel, support, insights, and/or research to clients in support of strategies, recommendations, or tactics.
  • Keep apprised of clients' brand, products, services, and marketing developments.
  • Regularly check for and respond promptly to all client communications.
  • Check and approve creative concepts and production materials, copy, layouts, scripts, and artwork.
  • Coordinate client presentations, feedback, and approvals.
  • Coordinate project timing and budgets (when possible in association with producer and traffic/production manager).
  • Work diligently to keep clients and agency personnel on track with regard to timing and deliverable expectations.
  • Actively seek additional projects and new business for client contacts.
  • Keep apprised of progress of clients' projects through traffic/production managers or other relevant team members.
  • Handle paperwork and maintain files on all client activities and their competition; maintain clients' correspondence files, approvals, copy, forms, documents, and tracking of account service work, etc.
  • Maintain electronic files on all assigned accounts on the Shared Drive (M:) and Mac Server (when applicable).
  • Take minutes/notes at meetings; coordinate and/or purchase food and beverages for agency meetings.
  • Draft and circulate the Conference Report within two business days of meetings.
  • Routinely attend industry functions, client functions, product launches, agency gatherings, or others as needed.
  • Responsible for the assembly of materials for proposals, presentations, and client meetings.
  • Conduct effective, engaging meetings where there is a clear goal for each meeting and a prepared agenda.
  • Participate in new business pitches and RFPs as necessary.
Administrative Responsibilities
  • Open jobs in Advantage.
  • Responsible for helping to coordinate the scheduling of work within the Agency.
  • Issue Purchase Orders for products and services not covered by the Producer or Production Manager.
  • Coordinate billing, invoices, and monthly Agency projections.
  • Prepare estimates for client work.
Position and Location

Full-time employee

Birmingham, AL



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