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Patient Account Specialist

2 months ago

Birmingham, Alabama, United States Guidehouse Full time

Job Family:
Patient Account Specialist

Travel Required:
None

Clearance Required:
None

Key Responsibilities:

Responsibilities may include, but are not limited to, the following tasks: Handle incoming customer service inquiries and conduct follow-up calls in a professional, patient-centric manner.

Ensure timely response to calls without any drops or abandoned calls.

Identify the purpose of the call and assist the caller with their inquiries, concerns, or issues, focusing on resolving the matter on the first call.

Facilitate resolution by directing the matter to the appropriate subject matter expert.
Escalate issues to a supervisor, request necessary information, or take appropriate actions to ensure effective resolution by the issue expert.

Manage corrected claims and related documentation as necessary for optimal patient experience.
Collaborate with other departments to ensure proper management of patient accounts.
Communicate issues to management promptly and perform additional duties as assigned by supervisors.

Execute a variety of tasks that may frequently change without loss of efficiency or composure.

Proficient computer skills, understanding of medical terminology, PC applications, and basic math/bookkeeping skills.

Qualifications:
High school diploma or GED

Preferred Qualifications:
  • 3 years of relevant experience or general knowledge of payer-specific or medical specialty billing
  • Experience with dialers
  • Bilingual (English/Spanish)
  • Availability for shifts from 10 AM to 7 PM and 11 AM to 8 PM.

What We Offer:

Guidehouse provides a comprehensive rewards package that includes competitive compensation and a flexible benefits package reflecting our commitment to fostering a diverse and supportive workplace.

Benefits include:


Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave
401(k) Retirement Plan
Basic Life & Supplemental Life Insurance
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program
About Guidehouse: Guidehouse is an Equal Employment Opportunity / Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law or ordinance.