Healthcare Customer Service Specialist

2 weeks ago


White Plains, New York, United States Summit Health Management Full time
Position Overview:
As a vital member of our team at Summit Health Management, you will play a key role in enhancing patient experiences and ensuring seamless operations within our healthcare facilities.

Location:
White Plains, NY

Employment Type:
Part-time

About Us:
Summit Health Management is dedicated to providing a comprehensive and connected healthcare experience. Our team is committed to delivering high-quality services that prioritize patient needs and foster a supportive environment.

Key Responsibilities:
1. Greet patients and their families warmly, ensuring a welcoming atmosphere.
2. Schedule appointments and manage hospital admissions and procedures efficiently.
3. Handle incoming calls with professionalism, directing inquiries appropriately and taking accurate messages.
4. Maintain up-to-date patient records and prepare charts for new patients, ensuring all necessary documentation is completed.
5. Request and organize medical records to facilitate smooth patient visits.
6. Monitor and manage supply inventory, placing orders as needed.
7. Perform clerical tasks such as faxing, photocopying, and filing.
8. Uphold patient confidentiality and respect their rights at all times.
9. Collaborate effectively with physicians and nursing staff to enhance patient care.

Qualifications:
- High School Diploma or GED required; Associate Degree preferred.
- Previous experience in a patient service role is advantageous.
- Strong communication skills in English, both verbal and written.
- Excellent interpersonal skills and a commitment to customer service.
- Proficient in computer data entry and familiar with medical terminology.
- Ability to multitask and prioritize effectively in a fast-paced environment.

Compensation:
Competitive hourly wage ranging from $18 to $22, commensurate with experience.

Our Commitment:
At Summit Health Management, we value the contributions of our team members and strive to create a workplace that promotes health and wellness. We offer a comprehensive benefits package that includes medical, dental, and retirement savings options.

Equal Opportunity Employer:
We are committed to providing equal employment opportunities to all individuals, regardless of race, gender, age, or any other characteristic protected by law.

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