Healthcare Customer Service Associate

2 weeks ago


Morris Plains, New Jersey, United States Atlantic Health System Full time
Job Overview

The Laboratory Customer Support Specialist is responsible for a variety of essential tasks, including:
  • Handling incoming calls related to laboratory services across the healthcare system
  • Making outbound calls to relay results that are abnormal, critical, or for courtesy notifications
  • Clarifying ambiguous test requests
  • Processing additional test requests as needed
  • Addressing customer service inquiries by consulting various source systems and internal contacts
  • Performing other assigned responsibilities
This position offers a hybrid work arrangement.

Qualifications

Education
  • High School Diploma required
  • Bachelor's Degree preferred
Experience
  • 2-3 years of experience in customer service within a healthcare environment, laboratory experience preferred
About Atlantic Health System

At Atlantic Health System, we are dedicated to providing exceptional care to our communities. Our commitment ensures that every individual who visits our facilities receives top-quality care at the appropriate time and place. We prioritize the growth and development of our over 20,000 team members. Our organization is recognized as one of the leading non-profit healthcare systems in the country.

Our facilities include various medical centers and specialized care sites, and we are affiliated with over 900 community-based healthcare providers. We take pride in our numerous accolades, including recognition as one of the '100 Best Companies to Work For' by FORTUNE magazine for 15 consecutive years and being named one of the '100 Great Hospitals in America' by Becker's Healthcare.

We are also a Magnet Hospital for Excellence in Nursing Service, demonstrating our commitment to high standards in patient care.

Equal Employment Opportunity

Atlantic Health System, Inc. is an equal opportunity employer and adheres to all applicable laws to protect applicants and employees from discrimination in various aspects of employment, including race, color, religion, sex, national origin, disability, age, and veteran status.

Team Environment

At Atlantic Health System, our skilled medical technicians provide a supportive environment for diagnostic and screening purposes. Our laboratories are accessible during regular business hours, ensuring a comprehensive and compassionate experience for all patients.

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