Valet Operations Supervisor

1 week ago

Santa Monica, California, United States SP+ Full time
Job Overview

Company Overview

SP+ is committed to our mission of "Making Every Moment Matter for a World on the Go." Our dedicated team recognizes the value of time and strives to deliver exceptional service by understanding the needs of those we serve. This commitment is reflected in our talented workforce and cutting-edge technology, allowing us to prioritize every moment and ensure that the time invested by our colleagues, clients, and customers is always meaningful.

Role Summary

The Valet Operations Supervisor plays a crucial role in overseeing the daily management of valet services at our locations. This position ensures that operations align with contractual obligations, adheres to company policies, fosters positive client relationships, and maintains a professional image.

Work Schedule

Morning Shift: 8:00 AM to 4:30 PM (Shifts may vary)

Evening Shift: 4:30 PM to 1:00 AM or 2:00 AM (Shifts may vary)

Note: Shift timings are subject to change.


Key Responsibilities

  • Welcome guests with courtesy and professionalism.
  • Ensure timely service delivery to customers.
  • Assist customers with entering and exiting their vehicles.
  • Safely drive, park, and retrieve customer vehicles.
  • Support the recruitment, training, and development of a high-performing valet team.
  • Develop staffing schedules based on expected vehicle volume.
  • Maintain compliance with standard operating procedures, ensuring vehicle and key security.
  • Prepare and manage daily paperwork in accordance with audit standards.
  • Keep drive lanes and pedestrian walkways clear of debris and hazards.
  • Design and implement effective staging plans to maximize parking efficiency.
  • Quickly identify vehicle makes and models; possess a general understanding of vehicle operations.
  • Provide coverage for any position as needed.
  • Perform additional duties as required.

Qualifications

**COVID-19 Vaccination Requirement:** This location mandates COVID-19 vaccination for employees, with exceptions for valid medical or religious accommodations.**

Compensation: $25.00 per hour (plus tips)

This position is eligible for tips in addition to the hourly wage.


Benefits: Eligible employees will have access to various benefits, including medical, dental, vision, flexible spending accounts, short/long-term disability, life insurance, accident insurance, 401k, and paid time off.

To succeed in this role, candidates must effectively perform essential duties. The qualifications listed below represent the knowledge, skills, and abilities required. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.

Education and Experience: A minimum of a high school diploma or equivalent, along with at least 6 months of related experience or training; or an equivalent combination of education and experience.

Driver's License: A valid state-issued driver's license with a current address and acceptable driving record is required. The ability to operate a manual transmission vehicle may be necessary based on location requirements.

Communication Skills: Clear verbal communication; attentive listening; effective responses to inquiries.

Written Communication: Ability to write clearly and informatively; proficient in reading and interpreting written information.

Customer Service: Maintains a positive demeanor; responds professionally and courteously to service requests.

Adaptability: Adjusts to changes in the work environment; effectively manages change, delays, or unexpected events.

Judgment: Demonstrates sound and accurate judgment.

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is frequently required to sit, stand, walk, use hands and fingers, handle or feel objects, and communicate verbally. The employee will walk and run for extended periods to park and retrieve customer vehicles, including using stairs and elevators.

The employee may occasionally need to climb or balance, stoop, kneel, or crouch. The employee must be able to lift and/or move up to 25 pounds. Specific vision abilities required for this job include close vision, peripheral vision, and the ability to adjust focus.

SP+ is an equal opportunity employer committed to recruiting, hiring, training, and promoting individuals in all job classifications without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability, or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.

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