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Valet Operations Supervisor

2 months ago

Santa Monica, California, United States SP+ Full time
Job Overview

Company Overview

SP+ is committed to our mission, "Making Every Moment Matter for a World on the Go." Our dedicated team recognizes the value of time, ensuring we prioritize the needs of those we serve. This commitment combines skilled personnel with cutting-edge technology, allowing us to enhance every interaction and ensure that the time invested by our colleagues, clients, and customers is always meaningful.

Key Responsibilities

  • Welcome guests with professionalism and courtesy.
  • Ensure prompt service for all customers.
  • Assist guests with entering and exiting their vehicles.
  • Safely drive, park, and retrieve vehicles in a professional manner.
  • Support the recruitment, training, and development of a high-performing valet team.
  • Develop staffing schedules based on expected vehicle volume.
  • Maintain compliance with standard operating procedures, ensuring the safety and security of vehicles and keys.
  • Prepare and manage daily paperwork in accordance with audit standards.
  • Keep drive lanes and crosswalks clear of any hazards.
  • Design and implement effective staging plans to maximize parking efficiency.
  • Quickly identify vehicle makes and models, possessing a general understanding of vehicle operations.
  • Be prepared to fill in for any position as needed.
  • Perform additional duties as required.

Qualifications

Note: Employees must be vaccinated against COVID-19 as a condition of employment, subject to valid medical or religious exemptions.

Compensation: $25.00 per hour (plus tips)

This position has the potential to earn tips in addition to the hourly wage.

Benefits: Eligible employees will have access to various benefits, including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k, and paid time off.

To succeed in this role, candidates must demonstrate the ability to perform essential duties effectively. The qualifications listed below represent the necessary knowledge, skills, and abilities required. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.

Education and Experience: A minimum of a high school diploma or equivalent, along with at least 6 months of relevant experience or training; or a combination of education and experience.

Driver's License: A valid state-issued driver's license with a current address and an acceptable driving record is required. The ability to operate a manual transmission vehicle may be necessary depending on the location.

Communication Skills: Clear verbal communication; active listening and responsiveness to inquiries.

Written Communication: Ability to write clearly and informatively; capable of reading and interpreting written information.

Customer Service: Maintains a positive demeanor and responds to service requests professionally and courteously.

Adaptability: Adjusts to changes in the work environment and effectively manages unexpected events.

Judgment: Demonstrates sound and accurate judgment.

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is frequently required to sit, stand, walk, use hands and fingers, handle or feel objects, and communicate verbally. The employee will walk and run for extended periods to park and retrieve vehicles, including the use of stairs and elevators.

The employee may occasionally need to climb or balance, stoop, kneel, or crouch. The employee must be able to lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust focus.

SP+ is an equal opportunity employer, committed to recruiting, hiring, training, and promoting in all job classifications without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability, or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.