Valet Operations Supervisor

1 week ago

Santa Monica, California, United States SP+ Full time
Job Overview

Company Profile

SP+ is committed to our mission, "Making Every Moment Matter for a World on the Go." Our dedicated team recognizes the value of time, striving to provide exceptional service by understanding the needs of those we serve. This commitment is reflected in our blend of skilled personnel and cutting-edge technology, allowing us to prioritize every moment and ensure that the time invested by our colleagues, clients, and customers is meaningful.

Role Summary – Support the daily management of valet services, ensuring operations comply with contractual obligations and company standards. This position emphasizes fostering strong client relationships and maintaining a professional demeanor in all business interactions.

Work Schedule

  • Morning Shift: 8:00 AM to 4:30 PM (may vary)
  • Evening Shift: 4:30 PM to 1:00 AM or 2:00 AM (may vary)

Key Responsibilities

  • Welcome guests with courtesy and professionalism.
  • Ensure prompt service for all customers.
  • Assist patrons in entering and exiting their vehicles.
  • Safely drive, park, and retrieve vehicles.
  • Support the recruitment, training, and development of a high-performing valet team.
  • Develop staffing schedules based on expected vehicle volume.
  • Adhere to standard operating procedures, ensuring vehicle and key security.
  • Complete daily paperwork in line with audit compliance.
  • Maintain cleanliness in drive lanes and pedestrian areas.
  • Design and implement effective parking strategies to maximize capacity.
  • Quickly identify vehicle makes and models, possessing a general understanding of vehicle operations.
  • Be prepared to cover various roles as needed.
  • Perform additional duties as required.

Qualifications

**Vaccination against COVID-19 is required for employment, with accommodations available for valid medical or religious reasons.**

Compensation: $25.00 per hour (plus tips)

This position is eligible for tips in addition to the hourly wage.

Benefits: Eligible employees can access a range of benefits, including medical, dental, vision, flexible spending accounts, disability insurance, life insurance, accident insurance, 401k, and paid time off.

Education and Experience: A minimum of a high school diploma or equivalent, along with at least 6 months of relevant experience or training, or a comparable combination of education and experience.

Driver's License: A valid state-issued driver's license with an acceptable driving record is required. Ability to operate a manual transmission vehicle may be necessary depending on the location.

Communication Skills: Clear verbal communication; active listening and clarification; effective responses to inquiries.

Written Communication: Ability to write clearly and informatively; proficient in reading and interpreting written materials.

Customer Service: Maintains a positive attitude; responds professionally and courteously to service requests.

Adaptability: Adjusts to changes in the work environment; effectively manages change, delays, or unexpected situations.

Judgment: Demonstrates sound and accurate judgment.

Physical Requirements: The physical demands outlined here are representative of those required to successfully perform the essential functions of this role. Reasonable accommodations may be made for individuals with disabilities.

While performing this job, the employee frequently sits, stands, walks, uses hands and fingers, handles objects, and communicates verbally. The employee will walk and run for extended periods to park and retrieve vehicles, including using stairs and elevators.

The employee may occasionally climb, balance, stoop, kneel, or crouch. The ability to lift and/or move up to 25 pounds is required. Specific vision abilities necessary for this role include close vision, peripheral vision, and the ability to adjust focus.

SP+ is an equal opportunity employer, committed to recruiting, hiring, training, and promoting without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability, or other protected classes. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or for exercising their EEO rights.

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