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Customer Experience Strategist

2 months ago

Marquand, Missouri, United States Emarsys UK Ltd Full time
{"**Job Title:** Customer Experience Specialist

**About the Role:**

As a Customer Experience Specialist at Emarsys, you will play a key role in driving adoption of our platform across our customer base. You will be responsible for concepting and designing automations and lifecycle programs in partnership with customers, as well as sharing performance data and customer insights to inform optimization and next steps.

**Key Responsibilities:**

* Concept and design automations and lifecycle programs in partnership with customers
* Share performance data and customer insights to inform optimization and next steps
* Work closely with internal stakeholders to ensure accuracy and relevance
* Collaborate with production/agency teams for execution and delivery

**Requirements:**

* Deep understanding of complex consumer journeys, database segmentation, and persona marketing
* Strong analytical and problem-solving skills
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and adapt to changing priorities

**What We Offer:**

* A dynamic and modern work environment in the heart of Downtown Indianapolis
* 20 days of annual leave
* Casual dress guidelines and an on-site gym
* Opportunities for career growth and professional development

**About Emarsys:**

Emarsys is a global leader in marketing automation and customer experience. We are committed to building diverse teams with a rich variety of perspectives and experiences. If you are passionate about customer experience and have a strong background in marketing and data analysis, we encourage you to apply."}