Customer Experience Specialist
2 weeks ago
CarMax is seeking a highly motivated and customer-focused individual to join our team as a Customer Specialist. In this role, you will be responsible for providing an exceptional customer experience by guiding customers through every step of their CarMax journey.
Key Responsibilities- Provide exceptional customer service by guiding customers through the sales process, from initial contact to final sale.
- Conduct vehicle condition assessments to ensure accurate appraisals and provide customers with a seamless experience.
- Manage vehicle inventory, including checking in and receiving vehicles, completing daily scanning and reconciliation, and performing cosmetic inspections.
- Perform various administrative duties, including printing daily reports, maintaining transaction paperwork, and contacting finance companies.
- Create service appointments and review repair order invoices to ensure accuracy and efficiency.
- Demonstrate exceptional communication and interpersonal skills.
- Display confidence in self, the product, and CarMax.
- Ability to build and maintain strong relationships with customers and colleagues.
- Demonstrate strong team behaviors, including integrity, respect, inclusion, fairness, and fun.
- Balance the needs of the customer and the business when making decisions.
- Seek to fully understand and meet customer needs.
- Create win-win solutions to customer issues.
- Get work done well, on time, and follow the right process.
- Drive work processes and pay close attention to detail.
- Perform multiple duties in a high-energy, fast-paced working environment.
- Read, interpret, and transcribe data to maintain accurate records.
CarMax is a leading retailer of used cars, with over 200 locations nationwide. We are committed to delivering an honest, transparent, and high-integrity experience to our customers. Our team of over 25,000 associates work together to deliver iconic customer experiences and help every associate grow their career and achieve their best.
We are an equal opportunity employer and welcome applications from diverse candidates. We will consider reasonable accommodations to complete the CarMax Job Application upon request.
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