Customer Success Strategist
4 weeks ago
Job Summary:
We are seeking a highly skilled Customer Success Strategist to join our team at Oracle. As a key member of our customer success team, you will be responsible for utilizing predictive analytics and AI tools to identify customer churn risks and develop retention strategies.
Key Responsibilities:
- Analyze customer behavior and historical data to mitigate churn risks and enhance customer satisfaction.
- Collaborate with cross-functional teams to execute churn reduction initiatives.
- Monitor and analyze the impact of churn reduction efforts using relevant KPIs and metrics.
- Build positive relationships with peers and key stakeholders.
- Work on special projects assigned by management.
Requirements:
- 5+ years of Business Analysis, Operations, or Professional Services Consulting experience.
- Bachelor's degree in Business Analytics, Data Science, or related field preferred.
- Proficiency in data analysis tools and software.
- Prior experience as a Business Analyst and/or Financial Analysis is a plus.
- Strong communication, interpersonal, and project management skills.
- Advanced MS Office skills required.
- Predictive analysis background highly desired.
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