Customer Experience Specialist
2 weeks ago
The Customer Experience Specialist is responsible for delivering exceptional customer service to drive sales and promote the Bath Experts brand. This role requires strong communication and phone skills, with the ability to engage with prospective clients and provide personalized solutions.
Key Responsibilities:
- Engage with prospective clients to set appointments for the sales team
- Communicate the value of company products and services to educate prospective clients
- Handle a high volume of inbound/outbound calls and meet performance goals of converting calls to appointments
- Follow the designated sales process for appointment setting, including confirming full and accurate client information
- Ensure all activity and information is accurately logged in CRM
- Provide a high level of customer service to ensure each prospective client and potential customer has a positive experience with Bath Experts
Requirements:
- High School diploma or equivalent required
- 1+ year of call center experience required
- Experience with Marketsharp CRM a plus
- Must be able to work independently in a fast-paced environment
- Excellent communication and phone skills
- Be energetic and have a positive attitude
- Must be task-oriented and driven to meet and exceed goals
- Must own your own laptop due to option to work from home
Why Work at Bath Experts?
Bath Experts is a home improvement company specializing in the transformation of residential bathtub and shower spaces. We strive to deliver a world-class experience for our customers and be the best employer in the home improvement industry. With top-of-the-industry compensation packages and a commitment to giving back to our local charities, we are delivering on our promise to be a top employer and make a difference in our communities.
We are an equal opportunity employer and welcome applications from diverse candidates. If you require reasonable accommodation in completing the application, interviewing, or otherwise participating in the employee selection process, please direct your inquiries to your recruiter.
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