Customer Experience Advocate for Automotive Service

4 weeks ago

Marquand, Missouri, United States Capitol City Ford Full time

At Capitol City Ford, we're seeking a Customer Experience Advocate to join our team. This dynamic role requires someone who excels at providing exceptional service to customers and is knowledgeable about the automotive business. If you're a quick learner, have excellent communication skills, and thrive in a fast-paced environment, we'd love to hear from you

As a Customer Experience Advocate, you'll be responsible for greeting customers, addressing their concerns, and ensuring they receive the best possible service. You'll work closely with our technicians to diagnose and service vehicles, and provide customers with clear explanations of the work being done. Your goal will be to build strong relationships with our customers, understand their needs, and deliver personalized service that exceeds their expectations.

We offer a competitive salary range of $50,000 to $70,000 per year, depending on experience. In addition to a generous compensation package, you'll enjoy a range of benefits, including medical, dental, and life insurance, 401(k) with employer contributions, paid holidays and vacation days, and direct deposit. We also provide uniforms and a stable work environment with opportunities for growth and development.

If you're a motivated individual with a passion for delivering exceptional customer service, we encourage you to apply. Our ideal candidate will have prior experience working with customers, a strong sales background, and knowledge of automotive service departments. They'll be proficient in MS Office and have excellent communication and interpersonal skills. A reliable source of transportation and a valid driver's license are also required.

We're an equal opportunity employer and welcome applications from diverse candidates. If you're interested in this exciting opportunity, please submit your application, including your resume and a cover letter, highlighting your relevant skills and experience.

Key Responsibilities:
  • Greet customers and address their concerns in a professional and courteous manner.
  • Work closely with technicians to diagnose and service vehicles, and provide customers with clear explanations of the work being done.
  • Build strong relationships with customers, understand their needs, and deliver personalized service that exceeds their expectations.
  • Provide customers with options for service and repairs, and ensure they are informed of all work being done.
  • Document customer interactions and service history, and maintain accurate records.
Requirements:
  • Prior experience working with customers and delivering exceptional service.
  • Strong sales background and knowledge of automotive service departments.
  • Proficient in MS Office and excellent communication and interpersonal skills.
  • Reliable source of transportation and a valid driver's license.

We're committed to creating a workplace that is inclusive and respectful of all employees. If you're passionate about delivering exceptional customer service and have a strong work ethic, we encourage you to apply for this exciting opportunity.

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